Oct 042011
 

Part 1 Part 2

Update:
eBay gave me my money back when the seller wouldn’t. I wasted close to a month on this, but got my $ back in the end. Thanks eBay, but fuck emaxland or bargaincell or BargainCell.com or whatever name they’re using to scam now.

eBay Customer Support has refunded you through PayPal and the case is closed. Oct 04, 2011 at 1:08 PM
Refund information:
We issued you a $29.99 refund to the PayPal account that you used to purchase this item. Please log in to PayPal and view the History page if you don’t see it in your PayPal balance.
Final decision:
The case has been closed in your favor.
eBay Customer Support comments:
“You have been issued a courtesy refund by eBay.”

Welp, it has been more than a week since the last message promising a refund in 5-7 days. I can see why eBay would encourage buyers and sellers to work it out, but sometimes it just doesn’t happen. Apparently I get to sit tight for a day or three.

You have asked eBay Customer Support to review this case

Please give us 48 hours to review the information you provided and come back with our final decision via email and the Resolution Center. Depending on the case details, we may need more time but will try our hardest not to keep you waiting for more than 72 hours. You do not need to respond or communicate further with the seller.

You can also view the details of this case at any time in the Resolution Center.

Message with request for escalation follows Continue reading »

Sep 162011
 

This is mostly for my own notes. I’ve never had to have eBay resolve a problem with a seller before… I guess how this plays determines whether or not I’ll keep using eBay. Full communication follows. I’ll update as this unfolds. Continue reading »

Sep 142011
 

Edit: Follow Up: eBay Resolution Center

I read some reviews and a Motorola S305 headset looked like a great purchase, so off to ebay I went to buy one. They’re the same price on amazon.com, but I had a few $ left on a gift card for ebay.

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=300592043806&ssPageName=ADME:X:RTQ:US:1123

Condition:
New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller’s listing for full details.

I’ve had pretty good luck buying things on eBay before, listed as new in original packaging, price is similar to other places, seems legit.

When it arrives, it’s clearly not in retail packaging, but I can let that slide… bulk packaging isn’t always a bad thing. Until I look more closely at the unit. It’s clearly used. It’s dirty, the shiny part is peeling from someone else’s sweat, and the side has a mark where the plastic is melted, like cigarette ash would do. I charged it up and they don’t even work. It flaked out when I tried to sync it to my iPhone. Eventually it connected, but it’s flaky at best. Unacceptable.

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Complete eBay messages follow: Continue reading »