Mar 102012
 

Yahoo failed customer service on this issue. I pay for Yahoo Mail Plus so I can POP mail into my gmail account. I was quite happy to pay $20 per year to keep using one of my oldest email addresses. Lately I’ve noticed my yahoo account was only pulling mail into gmail once or twice a day.

If I were to write a review of yahoo mail plus, I think it’s fair to say yahoo sucks. I’d even go so far as to say yahoo mail plus is a ripoff. I feel yahoo mail plus is a scam where they take your money without providing what you paid for. Something here is clearly broken. The terrible customer service is the final insult. I feel yahoo is pulling a con and cheating their customers. I will not let them steal my user fees again.

Update – Second Rant http://www.ragingcomputer.com/2012/04/yahoo-mail-pop-gmail-second-rant

The following chat ended March 7 2012 at 5:00 PM. I was supposed to receive an answer through email within 24 hours. It has been more than 48 hours and I still have not received a response.

Some searching shows this problem isn’t an isolated incident.
http://groups.google.com/a/googleproductforums.com/forum/#!category-topic/gmail/computer-email-program-please-specify-apple-mail-outlook-thunderbird-etc/EeUaZq_GbfI

From what I’ve been reading, I suspect error 999 from yahoo is a catch-all when something goes weird or wrong or triggers some anti-ddos system or something.

This is no way to treat a paying customer. I just want an answer. I’ve included the chat I had with yahoo mail support

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Chat InformationPlease wait for a Yahoo! agent to respond. You are currently number 1 in the queue. Your estimated wait time is 0 minutes, 2 seconds.

Chat InformationYou are now chatting with Lina

Chat InformationYour Issue ID for this chat is LTK53901055083X

Lina: Hi Ben!

Lina: Welcome to our Yahoo! Mail Live Chat service. I'm glad you've joined us.

Lina: Thanks for providing us the details of your issue.

Lina: From what I understand, you are unable to set up your Yahoo! Mail account for POP Access. Am I correct?

Ben: it was working but has not been working recently

Lina: Thanks for the clarification.

Lina: I can see how inconvenient this must be. I'd like to help in getting this addressed.

Lina: Is "--------@yahoo.com" your Yahoo! Mail account in question?

Ben: yes

Lina: May I know which type of email client are you using?

Ben: gmail

Lina: Please give me a moment to check my resources.

Ben: just now it worked

Ben: Wed, Mar 7, 2012 at 4:09 PM One mail fetched. Wed, Mar 7, 2012 at 4:02 PM Authentication error. Server returned error "[AUTH] Incorrect username or password. (error 999)" Wed, Mar 7, 2012 at 3:49 PM Authentication error. Server returned error "[AUTH] Incorrect username or password. (error 999)" Wed, Mar 7, 2012 at 3:32 PM Authentication error. Server returned error "[AUTH] Incorrect username or password. (error 999)" Wed, Mar 7, 2012 at 3:15 PM Authentication error. Server returned error "[AUTH] Incorrect username or password. (error 999)"

Lina: Thanks for your patience.

Lina: I have checked my resources and would like to suggest you to use the following server names:

Lina: - Incoming Mail (POP3) Server: plus.pop.mail.yahoo.com

Lina: - Outgoing Mail (SMTP) Server: plus.smtp.mail.yahoo.com

Lina: - Account Name/Login Name (your Yahoo! ID which is your Yahoo! Mail address without the "@yahoo.com")

Lina: - Email address (for example, user@yahoo.com)

Lina: - Password (your Yahoo! Mail password)

Ben: ok, that's how i have it set up

Ben: i want to know why it only seems to work two or three times a day

Ben: and gives an authentication error the rest of the time

Lina: I have checked my resources and our server seeems to be working fine.

Lina: If you are getting an authentication error message, you can try our alternate server names.

Lina: For POP server name:

Lina:   pop.mail.yahoo.com

Lina: For SMTP server name:

Lina:   smtp.mail.yahoo.com

Lina: Please try the given server names and it will help you in bypassing the authentication error.

Ben: Server denied POP3 access for the given username and password. POP access is limited to Yahoo! Mail Plus subscribers. Please contact Yahoo! Mail's support team for more information.

Lina: I'd suggest you to use the first server name then.

Ben: Wed, Mar 7, 2012 at 4:19 PM Authentication error. Server returned error "[AUTH] Incorrect username or password. (error 999)"

Lina: Ben, what I'd like to do at this point is to escalate the issue to our product specialist for further investigation.

Lina: Would that be okay?

Ben: that would be fine

Lina: Before proceeding, I'd like to verify some information, so I can confirm your account ownership.

Lina: Please provide me with the ZIP or postal code OR date of birth you entered in this account.

Ben: --/--/1984

Lina: Please provide me with the alternate email address you specified in this account.

Ben: i'm not sure which one i used

Ben: -----@--------------.com raging@--------------.com --------------@gmail.com ------------@msn.com ------@mail.com

Ben: it would be one of those

Lina: Thanks for your cooperation. Your account is verified.

Lina: Could you confirm the email address through which you would like to be contacted?

Ben: --------------@gmail.com

Lina: You will receive a reply from our specialist through email within 24 hours.

Lina: Would there be anything else I may assist you with?

Ben: ok, thank you

Ben: that's my only problem today

Lina: You're welcome.

Lina: I'd appreciate it if you'd complete a survey at the end of this session to give us your comments and suggestions. To find the survey, click "End Chat" at the top right of the chat window and you'll be directed to the survey page.

Lina: Thanks a lot for chatting. Have a great day!

  5 Responses to “Yahoo Mail POP Gmail Fail”

  1. I’m another Ben with the same problem. The client is never happy when this happens to them. This seems to be an every few week occurance. Nothing I can do!

  2. Exact same issue here. Yahoo mail sucks so bad that many of us just forward it to Gmail. I think Yahoo is trying to drive us back to their portal (which also sucks) by limiting retrieval. I too have had this address for a long time, but I’m thinking its time to let it go for good.

  3. Same problem for me. The frequency in which it happens seems to vary. Sometimes it’s one out of 3 attempts to read POP mail. Other times it is 9 out of 10. Sooooo frustrating.

  4. Gah! Same here. It was working fine until this morning. This was their response:

    “I understand you are not able to retrieve emails of your Yahoo! Mail Plus account in your Gmail account due to the error “Server denied POP3 access…” I apologize for the inconvenience this has caused you and appreciate your contacting us about the Yahoo! Mail service.

    Although your question does relate to your Yahoo! Mail service, the real issue isn’t directly about Yahoo! Mail. You should be able to find the answer to your question or issue by contacting the company or website whose product you’re trying to use. They’re the real experts on their own products and services and can give you the most complete information.”

    Jerks.

  5. Dare I say that this error has disappeared for me for the past 24 hours? I don’t want to tempt the Fates, but maybe Yahoo changed something…?

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