Nov 012011
 

I have been a fitbit user for a while now and I really like the product. I have what’s now called a fitbit classic. http://www.fitbit.com/user/2256Z4

I emailed to inquire about purchasing another base station, and they’re giving me one. That’s amazing. So amazing that I can’t help but rave about them.

I was so happy with mine that I bought a Fitbit Ultra for my GF and will probably buy one for my Mom for xmas. They have an amazing customer service record. Check out their facebook for more proof, then buy one of their wireless trackers.

http://www.fitbit.com/
http://twitter.com/#!/fitbit
http://www.facebook.com/fitbit

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Ben Johnson <ragingcomputer@g—l.com>     Wed, Oct 26, 2011 at 11:57 AM
To: support@f—-t.com
—————————————-
Is it possible to order a second base station? How much would one cost?

Thanks,
Ben Johnson

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Support <support@f—-t.com>     Sat, Oct 29, 2011 at 12:48 PM
To: ragingcomputer@g—l.com
—————————————-
Hi Ben,

Advertisement:

Sorry for the delay in getting back to you. I’d be happy to process you a complimentary base station free of charge.

I can place this order on Monday morning when our warehouse opens back up. In the meantime, can you please confirm the address we have on file.

Benjamin L Johnson
____ ____ St
Council Bluffs, IA 51503

Thanks Ben,

Sincerely,
Jesse and the Fitbit Team

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Ben Johnson <ragingcomputer@g—l.com>     Sat, Oct 29, 2011 at 7:32 PM
To: Support <support@f—-t.com>
—————————————-
That would be awesome! The address is correct. Thank you!

This amazing customer service makes it very easy for me to recommend your product and give them as gifts. Keep up the good work!

Thanks,
Ben Johnson

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Support <support@f—-t.com>     Tue, Nov 1, 2011 at 1:20 PM
To: ragingcomputer@g—l.com
—————————————-
Hi Ben,

Great to hear! Your extra base station has been processed and should be arriving within 5-7 business days. Please let me know if I can help you with anything else.

Thanks, and have a great day!

Sincerely,
Jesse and the Fitbit Team

  2 Responses to “Fitbit Customer Suport is Awesome”

  1. How can I get a second base station? I want to have one at work and one at home.

    I just received my fidbit this week and left my base station at work. I may have to drive back to work on Saturday just to get my base station.

    Dolores

  2. I’m not associated with fitbit, I’m just a very happy customer! The easiest way to reach their awesome support is to check http://help.fitbit.com/.

    If you need to contact support, check out the fitbit support contact page or email them support@fitbit.com

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