Sep 142011
 

Edit: Follow Up: eBay Resolution Center

I read some reviews and a Motorola S305 headset looked like a great purchase, so off to ebay I went to buy one. They’re the same price on amazon.com, but I had a few $ left on a gift card for ebay.

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=300592043806&ssPageName=ADME:X:RTQ:US:1123

Condition:
New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller’s listing for full details.

I’ve had pretty good luck buying things on eBay before, listed as new in original packaging, price is similar to other places, seems legit.

When it arrives, it’s clearly not in retail packaging, but I can let that slide… bulk packaging isn’t always a bad thing. Until I look more closely at the unit. It’s clearly used. It’s dirty, the shiny part is peeling from someone else’s sweat, and the side has a mark where the plastic is melted, like cigarette ash would do. I charged it up and they don’t even work. It flaked out when I tried to sync it to my iPhone. Eventually it connected, but it’s flaky at best. Unacceptable.

20110914-231523.jpg

20110914-231533.jpg

Complete eBay messages follow:

NOTE: Edited to remove extra quoted replies

Dear emaxland,

Condition was listed as new. Item received has obvious signs of wear.
Headphones have audio issues.
Product is defective. Please replace or refund.

– ragingcomputer

===============

Dear ragingcomputer,

Thank you for contacting us,

Please understand that all returns for exchange or refund MUST be sent back to us within 30 days after you received the product. All products returned after 30 days will NOT be refunded or exchanged. To learn more about our return policies, please visit: http://www.bargaincell.com/policies.cfm This policy is only valid for BargainCell.com website purchases only.

Please send the product back to us, via a trackable shipping method, to the following address:
BargainCell.com
Return Department RMA #(your order #)
13800 Live Oak Ave
Baldwin Park, CA 91706

Advertisement:

Please include the following information for us to process your return:
1. Copy of the original invoice
2. Your Phone model, wireless provider, and date of purchase of your phone.
3. Reason for the return
4. If the product is defective, please describe briefly the problem of the product.
5. If exchange, please indicate what product you like in exchange .
6. Address to ship back the product to
7. Your current email address

For Exchange: (for product returned within 30 days)
Please indicate what other products you like to exchange for. Upon receiving the products, our technical department will perform further inspection. If it is determined to be damaged or defective, we will send out replacement unit at no additional charge. Please read our "Return Policy" for more detailed information: http://www.bargaincell.com/policies.cfm

Exceptions: We DO NOT offer exchange or refund on ALL BLUETOOTH Headsets. If the original Bluetooth is defective, you may exchange the item for replacement by returning it to us.

– emaxland

===================

Dear emaxland,

This is confusing. What does a “PAGE NOT FOUND” url on bargaincell.com have to do with this transaction?

Are you going to send me a “New: A brand-new, unused, unopened, undamaged item in its original packaging” item that I ordered or are you going to give me a refund?

– ragingcomputer

===================

Dear ragingcomputer,

Thank you for contacting us, we do sorry for your confusion. The Original Motorola product you have purchased comes with a 1 year warranty provide directly thru Motorola. Please go to the link below to obtain warranty replacement directly with Motorola. http://direct.motorola.com/hellomoto/Motosupport/source/ServiceMyProduct_ReplaceAccessory.asp

– emaxland

=====================

Dear emaxland,

Motorola requires proof of purchase to honor their warranty. You did not send me one.

This still does not address the problem of you not sending me what was described.

Are you going to send me a “New: A brand-new, unused, unopened,undamaged item in its original packaging" item that I ordered or are you going to give me a refund?

– ragingcomputer

====================

Dear ragingcomputer,

Dear Customer,

Hi, Thank you for contacting us. We are sorry for the inconvenience. due to this item is sold out,we can not provide you a replacement. please let us knot if you would like us to exchange the order with other item.
please refer to the items:
3U91030400023 item #:370511021196
or
3U91030400079 item #:300594677138
please reply back to us so we can assist you better.
Customer Service

– emaxland

========================

Dear emaxland,

Neither of those headsets support the AVRCP or A2DP profiles. I bought the S305 to use as bluetooth headphones.

When can I expect you to provide me with a refund?

– ragingcomputer

=========================

Dear ragingcomputer,

Dear Customer,

Hi,thanks for contacting us,sorry,i have some trouble to assist you.

I would suggest to please Call us at (626)-593-5001
9AM-5PM Pacific Standard Time, Monday to Friday, to assist you regarding this matter.

Customer Service

– emaxland

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